How Can We Help?

ScanSnap AI is an AI-powered mobile app that helps you identify virtually any object by taking a photo. Simply point your camera at an object, snap a picture, and our advanced AI will tell you what it is along with detailed information like estimated value, age, materials, history, and more.

ScanSnap AI can identify objects across 20+ categories including antiques, electronics, plants, animals, artwork, food, vehicles, jewelry, tools, musical instruments, landmarks, and much more. Our AI is constantly learning and improving its recognition capabilities.

Our AI provides confidence scores with each identification to help you understand how certain it is. While we strive for high accuracy, results should be used for informational and educational purposes. For valuable items, professional appraisals are still recommended.

Yes, ScanSnap AI requires an internet connection to process scans and deliver AI-powered results. Your photos are securely transmitted to our servers for analysis. You can view your previously saved scan history offline.

For best results:

• Ensure good lighting - natural light works best
• Hold the camera steady to avoid blur
• Fill the frame with the object
• Capture the most distinctive angle or features
• Avoid reflections or glare on shiny objects
• Use Smart Object Selection to isolate specific items

Smart Object Selection (available on iOS 17+) lets you isolate a specific object in your photo before scanning. After taking a photo, you can tap on the object you want to identify, and the AI will focus on just that item rather than the entire image. This is especially useful when photographing objects in cluttered environments.

Free users get 5 scans per day. Your daily scan count resets at midnight in your local time zone. Premium subscribers get unlimited scans with no daily limits.

Premium includes:

• Unlimited scans - No daily limits
• Value estimates - Get estimated values for antiques and collectibles
• Age & origin details - Learn when and where objects were made
• Material analysis - Discover what objects are made of
• Priority processing - Faster AI results
• All free features included

Premium is available for $4.99 per month. We may offer a free trial for new subscribers - check the app for current offers. Subscriptions are billed through your Apple ID account.

You can cancel your subscription anytime through your iPhone settings:

1. Open the Settings app on your iPhone
2. Tap your name at the top
3. Tap "Subscriptions"
4. Select "ScanSnap AI"
5. Tap "Cancel Subscription"

You'll continue to have Premium access until the end of your current billing period.

If you've reinstalled the app or are using a new device, you can restore your Premium subscription:

1. Open ScanSnap AI
2. Go to Settings (gear icon)
3. Tap "Restore Purchases"

Make sure you're signed in with the same Apple ID you used for the original purchase.

No, you can use ScanSnap AI without creating an account. Your scan history and favorites will be stored locally on your device. Creating an account with Sign in with Apple allows you to sync your data and access it across devices.

You can delete your account and all associated data:

1. Open ScanSnap AI
2. Go to Settings (gear icon)
3. Scroll down and tap "Delete Account"
4. Confirm deletion

Alternatively, you can email us at support@scansnapai.com to request account deletion.

When you scan an object, the image is sent to our servers for AI analysis. However, the original photos are not permanently stored after processing is complete. Only the scan results and metadata are saved to your history. For more details, please read our Privacy Policy.