Privacy Policy

Last updated: January 6, 2026

ScanSnap AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ScanSnap AI (the "App").

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the App.

1. Information We Collect

1.1 Information You Provide

We may collect information that you voluntarily provide when using our App, including:

  • Account Information: If you create an account using Sign in with Apple, we receive your Apple ID and, if you choose to share it, your email address and name.
  • Photos and Images: When you use the scanning feature, we process images you capture to identify objects. These images are sent to our servers for AI analysis.
  • User Content: Any information you save within the App, such as scan history and favorites.
  • Support Communications: If you contact us for support, we may collect your name, email address, and the content of your communications.

1.2 Information Collected Automatically

When you use our App, we may automatically collect certain information, including:

  • Device Information: Device type, operating system version, unique device identifiers, and mobile network information.
  • Usage Data: Information about how you use the App, including features accessed, scan frequency, and interaction patterns.
  • Log Data: Error reports, crash logs, and performance data to help us improve the App.
  • Analytics Data: Aggregated, anonymized data about App usage patterns.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Apple: When you sign in with Apple or make in-app purchases.
  • Analytics Providers: Aggregated analytics data to understand App performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide Services: To process your scans, identify objects, and deliver results to you.
  • Improve the App: To understand how users interact with the App and improve its features and functionality.
  • Personalization: To save your scan history, favorites, and preferences.
  • Process Transactions: To manage your subscription and process payments through Apple.
  • Customer Support: To respond to your inquiries and provide technical support.
  • Security: To detect, prevent, and address technical issues, fraud, or security threats.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Communications: To send you important updates about the App, your account, or our services (you can opt out of promotional communications).

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

  • Cloud Hosting: We use Supabase and other cloud providers to store and process data.
  • AI Processing: Images are processed using AI services to identify objects.
  • Analytics: We use analytics tools to understand App usage.

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Specifically:

  • Account Data: Retained while your account is active and for a reasonable period thereafter.
  • Scan History: Retained until you delete it or close your account.
  • Images: Processed images are not permanently stored on our servers after analysis is complete. Only metadata and results are retained.
  • Analytics Data: Aggregated analytics may be retained indefinitely.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit using TLS/SSL
  • Encryption of sensitive data at rest
  • Regular security assessments and updates
  • Access controls limiting who can access your data
  • Secure cloud infrastructure with industry-standard protections

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You can access your scan history and favorites directly within the App. You may request a copy of your personal data by contacting us.

6.2 Correction

You can update your account information within the App or by contacting us.

6.3 Deletion

You can delete your scan history and favorites within the App. You may also request deletion of your account and associated data by contacting us at support@scansnapai.com.

6.4 Opt-Out

You can opt out of promotional communications by following the unsubscribe instructions in those messages or adjusting your notification settings in the App.

6.5 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information (we do not sell personal information).

6.6 European Residents

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the rights to access, rectify, erase, restrict processing, data portability, and object to processing. You also have the right to lodge a complaint with a supervisory authority.

7. Children's Privacy

Our App is not intended for children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@scansnapai.com, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. Third-Party Links and Services

The App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

12. Apple App Store Additional Disclosures

In compliance with Apple's App Store requirements:

  • Data Used to Track You: We do not use your data to track you across apps and websites owned by other companies.
  • Data Linked to You: We may link certain data to your identity, including your Apple ID (if you sign in), scan history, and usage data.
  • Data Not Linked to You: Crash data, performance data, and aggregated analytics are collected but not linked to your identity.

By using ScanSnap AI, you acknowledge that you have read and understood this Privacy Policy.